Refund policy

Last updated: 14 October 2026

We want you to love your PURVANO pieces. If something isn’t right, here’s how returns and refunds work.

Change of Mind Returns

You can return unused items within 14 days of delivery for a refund of the product price.

To be eligible, items must be:

Unused and in the same condition you received them.
In their original PURVANO packaging, including the gift box, foam insert and all accessories.

Return postage for change-of-mind returns is paid by the customer. Original shipping charges are not refunded. We recommend using a tracked postage service, as we can’t be responsible for returns that don’t reach us.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging. We will arrange a replacement or a full refund, including any postage costs, at no cost to you.

How to Start a Return

Email us at support@purvano.com with your order number and the reason for your return.
We’ll reply with the return address and instructions.
Pack the item securely in its original packaging and send it back.

Please contact us before sending anything back. Returns sent without contacting us first may be delayed.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are made to your original payment method within 5–10 business days. Your bank or payment provider may take a few extra days to process it.

Exchanges

We don’t offer direct exchanges. Please return the item for a refund and place a new order.

Non-Returnable Items

For change-of-mind returns, we can’t accept items that have been used, filled with soap or other liquids, or damaged after delivery.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the Australian Consumer Law.