Contact information

Last updated: 14 October 2026

Contact Information

We’re happy to help with any questions about your order, our products or your gift.

Trade name: PURVANO
Email: support@purvano.com
Location: Bardia NSW 2565, Australia
Website: purvano.com

Customer Support

The best way to reach us is by email at support@purvano.com. You can also use the contact form on our Contact page.

For order questions, please include your order number so we can help you faster.

We reply to all messages as soon as we can, usually within 1–2 business days.

Returns

Please don’t send items back without contacting us first. Email us and we’ll send you the return details. See our Return and Refund Policy for more information.