Privacy policy

Last updated: 14 October 2026

PURVANO operates purvano.com and is powered by Shopify. This Privacy Policy explains how we collect, use and share your personal information when you visit our website, make a purchase or contact us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you use our website, we may collect:

Contact details: your name, email address, phone number, and billing and delivery address.
Order information: the products you view, add to your cart, buy, return or cancel.
Payment information: payments are processed securely by Shopify Payments and PayPal. We never see or store your full card number.
Account information: your login details and preferences, if you create an account.
Messages: information you send us through our contact form or by email.
Device and usage information: your browser, device, IP address and how you use our website, collected through cookies and similar technologies.

We collect this information directly from you, automatically when you use our website, and from our service providers (such as Shopify and payment providers).

How We Use Your Information

We use your personal information to:

Process and deliver your orders, including payments, shipping, returns and refunds.
Provide customer support and reply to your questions.
Send marketing emails, only if you have signed up. You can unsubscribe at any time using the link in every email.
Show relevant ads on other websites and social media, based on your activity on our website.
Improve our website and your shopping experience.
Prevent fraud and keep our website and payments secure.
Meet our legal obligations, including tax and consumer law requirements.

Who We Share Your Information With

We only share your information when needed to run our store:

Shopify, which hosts our website and processes orders.
Payment providers such as Shopify Payments and PayPal.
Delivery partners such as Australia Post or other couriers.
Marketing and analytics partners such as Google and Meta, to measure and show ads.
Authorities, when required by law.

We do not sell your personal information.

Our Relationship with Shopify

Our website is hosted by Shopify, which collects and processes personal information about your use of our website to provide and improve its services. We also use certain Shopify features that use information about your interactions with our store, other merchants and Shopify. For these features, Shopify is responsible for processing your personal information and for responding to your requests about it. To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal at privacy.shopify.com.

Overseas Storage

Some of our service providers, including Shopify, store and process data outside Australia, including in Canada and the United States. When this happens, we take reasonable steps to make sure your information is protected.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how our website is used and show relevant ads. You can manage cookies through your browser settings. Blocking some cookies may affect how our website works.

Keeping Your Information Safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. However, no method of sending or storing data online is completely secure. We keep your information only as long as we need it to provide our services or as required by law.

Children

Our website is not intended for children under 18, and we do not knowingly collect their personal information. If you believe a child has given us personal information, please contact us and we will delete it.

Your Rights

You can ask us to:

Access the personal information we hold about you.
Correct any information that is wrong or out of date.
Delete your personal information, where we are not required to keep it by law.
Stop marketing emails at any time by clicking “unsubscribe”.

To make a request, email us at support@purvano.com. We may need to verify your identity first, and we will respond within 30 days.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.