Shipping & Returns
Last updated: [05-09-2026]
1. Where We Ship
We ship exclusively within Australia at this time. If you’re outside Australia, you can find Purvano products on Amazon.
2. Delivery Time
Once dispatched, delivery typically takes 3–7 business days depending on your location. Metro areas are usually on the faster end; regional and remote areas may take a little longer. Occasional delays can happen due to courier volume, weather, or public holidays.
3. Change of Mind Returns
We accept returns within 15 days of delivery if you’ve changed your mind. The item must be unused, in original packaging, and in resellable condition. Email hello@purvano.com to start a return. Return shipping for change-of-mind returns is at the customer’s expense.
4. Faulty or Damaged Items
If your set arrives damaged or faulty, contact us within 7 days of delivery with a photo of the issue, and we’ll arrange a replacement or refund at no cost to you — including return shipping.
5. Refunds
Once we receive and inspect your return, we’ll process your refund to your original payment method. Please allow up to 5–10 business days for it to appear, depending on your bank.
YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL, including the right to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
6. Questions?
Reach out at support@purvano.com — we read and respond to every message personally.