Privacy Policy
Last updated: [05-009-2026]
Purvano is operated by Nexvo Trade LLC, a United States-registered company, for sales made through purvano.com to customers in Australia. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
If you purchase Purvano products through Amazon rather than purvano.com, your data is instead handled under Amazon’s own Privacy Policy.
1. Information We Collect
Contact details (name, email, phone, shipping address), order information, payment information (processed securely by our payment provider — we never store full card details), technical information (IP address, browser, device) collected via cookies, and any messages you send via our contact form or live chat.
2. How We Use Your Information
To process and fulfil orders, communicate about shipping and order status, respond to enquiries, improve our website and products, meet legal/accounting obligations, and send marketing only if you’ve opted in — you can unsubscribe anytime.
3. Cookies and Tracking
We use cookies to keep your cart saved, remember preferences, and understand site usage through anonymised analytics. You can disable cookies in your browser, though checkout may not work correctly without them.
4. Sharing Your Information
We never sell your data. We share only what’s needed with our payment processor, shipping carrier, live chat provider, and hosting/email providers — each limited to what’s required to perform their function.
5. International Data Storage
As a US-registered company, some of your information may be processed or stored outside Australia, including in the United States. We take reasonable steps to protect it wherever it is handled.
6. Your Rights
You can ask what information we hold about you, request corrections, request deletion (subject to legal record-keeping obligations), and opt out of marketing at any time. Contact us to exercise these rights.
7. Data Security
We take reasonable technical and organisational steps to protect your data, though no online method of transmission or storage is 100% secure.
8. Children's Privacy
Our website and products are not directed at children, and we do not knowingly collect personal information from anyone under 18.
9. Changes to This Policy
We may update this policy from time to time. The “Last updated” date above always reflects the most recent version.
10. Contact Us
Questions about this policy? Email support@purvano.com — Nexvo Trade LLC, operating as Purvano.